Unified Communications

Definition of Unified Communications

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharingcall control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemaile-mailSMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

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